Frequently Asked Questions

Subscriber Questions

How long does it take to receive an issue?

It can take 4-6 weeks for JPG to arrive in the US, and up to 8 weeks outside the US. Please be patient.

How do I change my address?

If you are logged in, you can change your subscription address through your profile page.

How do I get back issues?

You can buy issues 1-6 from Lulu. Issues 7 and later are not yet available for sale as single issues. We're working on it.

Photographer Questions

I can't upload. It says my photos are too small.

If you're shooting digital, make sure your camera is set to the highest possible setting. Check to see if your camera is 6 megapixels or more. If it's not, sorry, it's too low res to participate. If you're scanning film, make sure you're scanning it at a high (print) resolution.

Why do photos have to be 2200 pixels wide or tall?

To make sure your photos look good in print, we require that all uploads be 2200 pixels wide or tall. And remember, that's just the minimum. When it comes to megapixels, bigger is better!

Can I submit scans from film?

Of course! We love film. Just make sure the photo meets all the photo guidelines.

Why can't I submit a photo to more than one theme? Why can't I submit more than one photo to a theme? Why can't I upload more than 10 photos a day?

The answer to all three questions is the same: Because we want you to be selective. Photo editing is as much of a skill as photo taking, and we don't want to be yet another dumping ground for photos. We want you to upload and submit your best photos.

I'm having problems uploading my photo.

Sometimes your connection can time out with very large files, so you could try making the file smaller by saving it as a medium quality JPG.

I uploaded a photo and it disappeared.

We routinely delete photos that do not meet our photo guidelines. If your photo is deleted, we send you an email, so be sure to check your email. If you do not see an email from us, check your spam/junk box and make sure your email address is correct in your profile.

What about copyright?

You retain all rights to your work. By submitting your work here, you grant JPG Magazine the right to do the following things with your photo: put it on the web, print it in the magazine, and use it in the promotion of JPG magazine. You may also receive an invitation to participate in a JPG gallery show or book – we're always looking for ways to promote our awesome members.

Do I need model releases?

No, you do not need to have releases from people in your photos because JPG Magazine is an editorial use. But be cool! If someone does not want their photo taken, you should probably respect that.

What about nudity?

JPG is okay with artful nudes, but we do not allow photos where the genitalia region is visible or photos that are explicitly pornographic. (That's "or"... we know the two aren't synonymous.) As a general guideline – no penises, no vaginas, and nothing in that immediate vicinity – period.

How do I edit, submit or delete a photo after uploading?

Just click the "Edit, Submit or Delete" link on the photo page. You must be logged in.

Member Questions

How does voting work?

Every member can vote on each photo once. Getting a lot of votes does not guarantee publication – all photos are reviewed by the editors before publication to maintain a high quality level – but the votes certainly help. More Info.

How do you pick which photos to publish?

Since you can submit over a period of time, photos will be able to attract votes for different amounts of time. So we don't look at the total votes each photo gets – we've got an algorithm that takes many factors into account: visits to the page, votes, time range, and more.

Why are some photos votable and others not?

When a photo has been submitted to a theme, and that theme is scheduled to be included in an issue, a voting box appears on the photo. So voting only occurs when a photo is being considered for inclusion in the magazine.

Can I change my username?

Sorry, but your username is the one thing you cannot change.

I don't want to receive email from JPG.

Just set your email preferences to "no email." There's also an unsubscribe link at the bottom of every email we send.

I want to delete my account.

Just go to your Edit Preferences page and follow the "Delete Account" instructions. But we'll be sad to see you go!

Got a question we didn't answer here? Contact us.